They were very thorough and professional from start to end. They explained everything they did and answered all my questions. Very personable, yet professional.
Service advisor Kyle Eaton was very good and up front with what I was going to have to get done and I appreciated that he got me in without an appointment good man
Personable staff. Very clean environment. Prompt attention before entering the facility. Aware of necessary services for vehicle. Able to explain services needed.
A pleasure to work with, timely and professional... I do not need any more words
Kyle did an outstanding job of getting the parts and scheduling a time that worked for me! The Service was done in a timely manor and car was washed and returned clean and ready to go. Was a pleasure working with Kyle!
Great service and customer service from Kyle Eaton! Very happy with their service! I will recomend them to friends and family!
I never take any of my vehicles elsewhere unless less I am out of town.
The service was timely. Polite. Efficient. And accomplished everything needed. I look forward to returning again
Chase Raymond was my sales person He was very friendly and helpful I'm very happy with the car he suggested for me I love it . Everyone there was very friendly and I will highly recommend Spitzer to anyone looking to buy Thanks again for everything Joyce Carver
Kyle Eaton in the service department did an outstanding job diagnosing an important safety issue with our vehicle and keeping us updated along the way until the repair was made. From now on, we will always take our vehicle to this shop for all of our vehicle needs!
Amelia Weber in the service department was very helpful. I was satisfied with the work performed on my vehicle.
It has been easy to get an appt for service. They are prompt to return phone calls also
Kyle Eaton was professional and polite. He followed through on what he said he was going to do.
New service customer, Kyle Eaton made the visit very nice He is very knows how to explain things and nice to do business with great service
Everyone was professional, pleasant and inviting. Too notch group. Always made sure I was comfortable. Bought 2 cars in one month because of the service. I was recommend by a fellow peer and I will also recommend too
Greg Kerro was fast and friendly. The team got my car serviced as fast as they could and I am very pleased. Thanks guys.
Greg Kerry ,I want to thank him and service tech that work my V W Bettle. The work was done in timely matter and problem was resolved.Thanks Greg
I recently purchased a 2022 Tiguan through Chase Raymond. Great customer service and communication. I was pretty sure of the vehicle I wanted going in and there was no pressure to try to get me in a more expensive vehicle. The dealership also went out of their way to make a complicated situation with my trade in vehicle go as smoothly as possible. Overall great experience.
AS always the best experience. This is my third vehicle from the Spitzer Family and I will not go anywhere else
Excellent service! Always very professional and take excellent care of my car so I have no worries in between routine services.
I felt very comfortable during my experience at Spitzer VW. Jacob Solanics went above and beyond to make sure my questions were answered and I was happy with my new Tiguan. He was friendly, respectful, and helpful through the entire process.
Greg Kerro was so helpful and got me in same-day for emergency repairs. He arranged transportation for me to and from the dealership and was transparent in pricing and necessary repairs.
I always receive excellent service from your dealership. Gregory Kerro in the service department answered all my questions and explained what service was done to my VW Tiguan. I would highly recommend your dealership to a friends and family.
Gregory Kerro was outstanding to work with. Professional, gave good information and delivered what was promised.
⭐️⭐️⭐️⭐️⭐️Kyle Eaton has kept me moving on Jetta with issues! ⭐️⭐️⭐️⭐️⭐️Mechanic too! Got to talk to behind scenes mechanic that pinpointed issues months ago first time yesterday. Could tell he was sharp. Stuck axle a pain in the you know what! My car stayed overnight. Nice to have COACH drive me home and bring me back the next day.That very same mechanic figured out how to get it out of transmission the next day.. Soooo glad my 3 appointments of what needed to get done on vehicle is complete. Kyle broke down repairs into 3 visits and prioritized them with me ...
On June 10, my wife & I had car problems. Our 2017 VW Jetta was towed to Spitzer for repairs. On Monday, Kyle called telling me the throttle control was bad with at least a 2 day wait. He went out of his way to find us the part locally. Then, he noticed some recalls needing to be completed. Car was back on the road heading to our VA home in great time. Our experience with the repair shop is most appreciated for speed & quality! A great shout of thanks to all who helped make this car breakdown a lot less stressful! ...
Great service and personal friendly staff. Kyle Eaton went the extra distance to make sure my experience was A1. Would highly recommend this dealership.
Personable caring clarity in explaining what needs to be done on my vehicle. The waiting room area very clean and presentable. I go no where else but Spitzer VW to take good care of my car. I only trust them.
Jacob Solanics responded promptly to my online request for info and set up an appointment for me to see the vehicle I was interested in. Everyone at the dealership was friendly and met my price expectations to get my in the car I wanted.
If you are looking to purchase a new or used vehicle go to Spitzer in Amherst and ask for Tevvin Jones. He is a very nice, kind, and professional salesperson. I am a returning customer due to great service and commitment of this dealership. Keep up the good work Spitzer!
Purchased a brand new VW Passat at Spitzer Amherst in 2014, so glad I did. Spitzer is the only place I ever have maintenance service done on the car and it’s worth it, the car is still in great shape and runs so smooth. I’d like to thank Kyle Eaton in the service department for his professionalism and help at explaining all of the maintenance my car needed recently. My car has 79000 miles and hoping for many more. Thank you Spitzer VW for having a great service department. Thank you Kyle for all of your help.
Kyle and his team get me in and out in a hurry. Very professional service and a clean environment.
Please go and see Jacob Solanics on sales. He was so helpful and attentive during the whole process! He went above and beyond to get the exact car I wanted, even though there is a shortage of new cars! This is my 3rd Jetta from Spitzer VW Amherst and I will not go anywhere else!!
I was very please with the attentiveness Filip showed during my most recent visit to the dealership for service
Great service as always. Appreciate being kept informed of status and cost before performing extra services. Kyle Eaton is very professional
One of the best dealerships in the area; they take exceptional care of both the customer and car. They appear to have the best interest of the customer in mind which is greatly appreciated! Kyle Eaton is very friendly, knowledgeable, and efficient. I appreciate his help immensely!
Their direct , no nonsense approach to focusing at the best interest of their customers is refreshing...unlike the xxxx eaters at Ganley.
Chris Parcell helped us find the exact vehicle we were searching for...even going to the extent of finding it at another affiliated location and having it brought to us for a test drive. We love the car, and would definitely come back to Spitzer !
Everyone was extremely friendly, professional and knowledgeable! They helped me find a car that I loved and that was also in my budget! Ashly took her time to explain details of the car and has been great with follow up!
Mike in the service department had my vehicle done in less than half the time expected. Everything was done & working correctly. They didn’t push me to have unwanted services. Great job!
Quick and painless purchase! Jacob Solanics is an awesome sales consultant and works with you through the entire process! Highly recommend!! Thank you again Spitzer!
I purchased my 2021 Atlas a couple days ago at Spitzer VW Amherst and I was very impressed on how smooth the process was. My sales associate Ashly Arnold asked me the right questions to get me in the car of my dreams. Everyone at the dealership was very friendly and professional. I will definitely be back!
We walked into the dealership looking to purchase a used vehicle. Doug Vannatter met us with a friendly face and we actually ended up purchasing a brand new 2021 Atlas off of him. He provided great knowledge and information which got us into the driver's seat of a brand new car. Thanks Doug!
I scheduled a test drive through Doug Vannatter. He had the vehicle out front and ready to go as soon as we got there. He was very friendly and encouraged us to load the vehicle up with our car seats and stroller to make sure it would fit our needs. He went over in detail how all the amenities worked and really knew a lot about the vehicle. Once we decided to go ahead with a purchase, everyone at Spitzer went above and beyond to make the process go as quickly as possible.
David Hans in the service department is always professional and polite. I always leave feeling like my car has been well taken care of. I purchased my car here in 2014 and David has been in the Service Department this entire time. Thank you David.
David Hans is always courteous, knowledgeable, and cheerful. He is responsive and follows through on every issue raised. His superb attitude and friendly demeanor is a great asset.
Dave Hans is such an asset to VW. He's pleasant, knowledgeable, and helpful in understanding your needs. I have 2 VW (passage, jetta) and Dave has advised me on both. It's such a pleasure speaking with him even when he scolds me ( lol) about my 2014
David Hans was kind and courteous throughout my recent visits to the dealership. Despite a long list of problems I was experiencing with my 2009 Rabbit, he remained patience and encouraging. Thank you, Dave, for giving "Jack" (my Rabbit) a fresh lease on life. You & your Team are the BEST !!
Doug Vannatter and his support team made this one of my best car buying experiences. Fair, friendly, and professional! I found the Corvette on CarGurus. Follow up from Doug to my request for info was immediate and he was helpful in providing detailed specs on the car. When I arrived at the dealership he greeted me at the door. The car was immaculately cleaned and waiting for me to test drive. Doug really worked hard to close the sale and make a fair deal with me including the trade value of my 2007 Saturn Sky.
David Hans has been our primary service contact since day 1. He is a courteous knowledgeable professional. We hope to have him on all of our future services.
I've been taking my cars for servicing to Spitzer VW in Amherst for about 17 years. I had a Jetta for 9 years and my Passat is going on 8. Dave Hans and his crew do a great job in keeping my car running smoothly. I wouldn't take my car anywhere else. They are the best.
Great experience well taken care ! The sales representative Ashley she’s awesome helped me in every angle of the transaction! Great service very friendly I would recommend
Excellent service, friendly, inviting atmosphere. Got in for an appointment very quickly at a time that was convenient for me. They took my car right in at time I was scheduled and it was finished in a timely manner.
Always a pleasure dealing with Spitzer Volkswagen in Amherst. Dave Hans is my trusted go-to guy for service on my cars. He is always courteous and very knowledgable.
This has got to be one of the best service department I have had to do business with. David Hass is an excellent service rep. He is very knowledgeable and courteous And he has my recommendation to all that are in need of servicing their automobile.
Doug stayed late to close our deal. The process was painless and even after the sale Doug stepped up to help with an issue with the car.
My experiences with Spitzer VW service has always been good. David Hans has always been very helpful when scheduling and working with me when my Volkswagens have needed service.
Igor and the whole team we’re incredible from start to finish. Never felt pressured and I knew they were there to take care of me and my family.
Spitzer Volkswagen has taken good care of me, David Hans was very kind and was very thorough. Glad I don’t have to dread going to get my car maintenance like I used to. Thanks David!
The Spitzer Volkswagen Amherst location is my go-to for any service the my car needs. David Hans with whom I try to schedule my car appointments always goes above and beyond when it comes to customer service and the team of mechanics couldn’t do a more thorough and excellent job with my car. I’d give them 100 stars if I could.
Igor Manasiev made buying a new car a very pleasant experience! He could not have been more courteous and helpful. Everyone was friendly and courteous" EXCELLENT SERVICE"
I was pleased with my recent experience with Service at Spitzer Volkswagen and David Hans. He processed me quickly when I arrived and let me know about a recall issue for my Volkswagen Beetle. He let me know up front what the charge would be for the oil change and that there was no charge for the recall service. He was pleasant, polite and knowledgeable. My service was completed shortly and a nice clean car was waiting for me. Thanks!
Dave Hans and his VW Amherst service team always provide great service. The service is great, and we know we can always depend upon the service team to provide an honest assessment of work needed, and fair pricing.
David Hans ; scheduled the service at a time that was good for me; Service was completed on time and the car was washed and ready to go when I was told it would be done. David Hans does an outstanding job for the dealership with attention to detail and working with the customer.
I was trading in my GTI for a 2019 Jetta and Igor made the process very easy! Very knowledgeable about his cars and had excellent communication to make the process go smoothly. He went above and beyond for my mom and I. And Bryant explained everything very thoroughly and was very upbeat. I always receive excellent service coming here. Everyone is always friendly and they make sure you’re taken care of as a customer.
Bryant Beam made this the best car buying experience possible! His outstanding customer service and attention to detail are amazing! We drove 2 1/2 hours to purchase a car for my daughter. After speaking with Bryant, he understood exactly what we were looking for and was able to get us into a car we loved at a price we could afford. I will recommend him and Spitzer dealerships to all my friends and family members.
I got the new Jetta that I keep seeing adds for on Facebook! Good experience first new car ever and it was an easy process they have a first time buyer program so I was able to get a car with no co signer
I went into the dealership knowing exactly what make and model car I wanted. Doug was the salesman that approached me in the lot and I just pointed at my dream car. He told me of the benefits and qualities of the VW Beetle, I took it for a ride and it is now mine. No pressure whatsoever to purchase the car just an easy going attitude. My Mom is talking about a new car and I will give her Doug's business card and take her to the dealership. Thank you for the greatest buying experience ever.
They met my requirements and then some. I was looking for a vehicle that is safe, reliable, met my needs and budget. That's what I got. They worked with me and treated me with respect and courtesy. I would definitely recommend this dealership to my family, friends, and car seekers on the Internet! Thank you.
Steve was great. Quick quality service and explained my new car thoroughly. Will definitely recommend Steve for anyone looking for a new car. Thanks for getting me exactly what I wanted quick and easy.
My experience at Amherst Spitzer/VW and with Igor Manasiev was amazing! There communicated great, were honest, extremely helpful, and I got a great deal! I am in my 40s and never bought a new car in my life, and had only owned GM previously. The VW Passat, this dealership, and Igor made this transaction seamless. Next time I am looking for a car I will be back!
very good experience with purchase of my new Tiguan. Zach is very knowledgeable and .everyone at Spitzer Volkswagen is very helpful and can answer all questions. Thank-you
Igor and Todd were great to work with on my recent Tiguan purchase. This is the second purchase from this dealer. Igor was low pressure , handled all my needs and super professional.
Steve Bush is Awesome! I needed a new vehicle because mine was just done! So I went in and I drove off the lot the very next morning. (My car came from a near by city) The car had more in it than I asked for. (Heated seats, automatic start, leather interior...) Steve was also very helpful with endless knowledge! I am extremely pleased! Thank You Steve!
I got my car from Spitzer! Steven Bush was thorough, sweet, and accommodating!!! I recommend EVERYONE go there and ask for Steven Bush for all of there car needs!!! I'm just so pleased with my car and the service! ????
So We went in just to test drive the Volkswagen atlas. I had no intentions of buying anything at the moment. I wanted to test drive some other vehicles at other dealerships before I made a decision. Steve Bush was our salesman and he was very attentive from the beginning. We expressed to him what our intentions were and within a few minutes we were in the Atlas driving around. Steve answered all our questions and explained everything the Atlas had to offer. After asking more questions about the different packages Atlas has we were again driving in another one. ...
The team worked really hard to get me exactly what I wanted! They even had to get it from a different state I was so happy! Great group to work with!
We have purchased or leased several cars with Steve’s excellent assistance! He is very knowledgeable and always helps us make the best purchase for our family! He is always willing to go above and beyond to help us out. We continue to go with Steve for all our Volkswagen purchases David Doggett
Steve Bush helped me with every question I had when it came time for me to turn in my lease or buy. He even went the extra step to wash my car!!! I know that if I should have any other questions, he's my guy!!! Thanks Steve!!!
I truly despise the car buying experience, but Igor and the Spitzer team made our experience easy and stress-free! Igor took on the challenge of finding the particular vehicle I wanted (which another dealership said couldn’t be found) and worked with us on getting to a price we were all happy with. He’s been professional and efficient from start to finish. Paperwork was handled quickly and Igor has checked in with me several times to be sure I’m satisfied with everything and to answer any questions that have arisen. Truly a great experience and I can’t ...
Igor performed his job with extreme professionalism is very courteous and we loved the car that he sold us.I will truly recommend him and this dealership to all my friends.
Igor was great in helping me find a new car that I would love to drive. Bryan was also helpful in financing. Everyone worked together, great experience. Thank You.
I went to Spitzer to trade in an older vehicle for a 2018 Alltrack. The dealer didn't have the exact model that I wanted but were able to find one in Illinois. It arrived in 5 days and was just what I wanted. Igor is very personable and has a strong working knowledge of the vehicles he sells. Igor understands the competitive landscape well, and was able to describe differences between options. In addition his,own experiences owning several VWs where valuable. All in all the experience was low pressure and relatively quick. I would definitely seek out Igor if I ...
Igor,Brian,Dustin and Todd was a true pleasure to deal with. Drove from Pittsburgh to purchase a car,and was treated top notch. Thanks again for a great experience.
Igor was courteous and friendly and very well informed on the GTI I purchased as was everyone I dealt with at the Dealership. A very pleasant and expedient buying experience
Zach was very helpful and supportive throughout the sale process. I had my 8 year old son with me and he was offered a pizza for lunch. After I got home I realized I left my garage opener in my trade in car. When I called Zach, he immediately offered to drop it off at my house and did that promptly.
Steve Bush Jr was very professional and i could tell he knew his job well. He barely had to get assistance from the GM like I've seen at other dealerships. I would love to buy every car I ever own from him. He made me very comfortable at making my decision.
Had a great experience buying my car from spritzer VW in Amherst. Sales consultant Bryant Beam did an excellent job getting me what I needed and I really appreciate the up front pricing and no games like at most places! It was a fun overall experience the entire staff is lovely!
I was stuck with a bit of indecisiveness between different cars. Upon meeting Bryant, everything seemed to turn around. He was more than helpful and super fun to work with! (He even put up with my mom and I joking around the whole time). He found us both great cars with everything that we could have ever wanted. I really, truly enjoyed our experience working with Bryant. He worked with us to find the right cars that had exactly what we needed while explaining everything along the way, making sure we knew exactly what we were getting into! Not only ...
My daughter and I went into the dealership to browse for 2 cars, one for me and one for my daughter. Like a magician, Bryant had and knew exactly what I was looking for , for both of us! Bryant is fun, easy going, no pressure, and just a joy to shop a new car with. He also took our budget seriously and worked really hard to accommodate both of us. Bryant made sure to point out all of the safety features of my daughter's new Jetta, which sold the car instantly to me as a mom. ( well played Bryant ) ! Highly ...
I bought my first brand new car ever from Spitzer VW, the sales team worked really hard to get it done for me as well as came to my house to pick me up in my new car!!! Bryant Beam, Todd Meek, and Bryan Carpenter did an awesome job!!! So thankful for my new VW!!
Every visit they are courteous and always striving to make it a great visit whether it's sales or service. Always working with a sense of urgency to make/keep their customers happy. LOVE this dealership, just recently bought my 2nd VW from this location in Amherst, would recommend them for sure!!!!
I went to spritzer expecting the usual car dealership experience, but it was great they made it easy! My salesman Bryant was very knowledgeable and the entire sales stuff was really nice and made it a great experience! I will defiantly be getting my next car from here!
I was referred to Bryant by a friend who purchased from him. I can say that since then I have recommended and will continue to recommend Bryant as the salesman to see! Not only is he easy going( not the typical “pushy” salesman), he is knowledgeable about the products he sells and takes the time to listen to what you are looking for. After he has taken the time to listen to what you are wanting, he repeats it back and ensures that he is on the same page as the customer. I have always hated the car buying process... ...